FAQs

📍 Where Are You Located?

We are based in Montreal, QC but we operate exclusively online. Local pickup is not available.

📦 Do You Ship Internationally?

Yes we ship internationally, and international shipping rates will apply.

All orders shipped to the United States may be subject to customs duties, import taxes, or brokerage fees as determined by U.S. Customs and Border Protection. These charges are not included in the item price or shipping cost.


Any duties, taxes, or fees assessed upon delivery are the sole responsibility of the customer and must be paid to the carrier or customs authority before the package is released.


We have no control over these charges and cannot predict their amount. Refusing to pay duties or customs fees may result in the package being returned or abandoned, and original shipping costs are non-refundable.


If you have questions about potential fees, we recommend contacting U.S. Customs or your local carrier prior to ordering.

🚛 Do You Ship to Freight-Forwarding Addresses?

No, we do not ship to international freight-forwarding addresses. However, exceptions may be made upon request. Please email us for inquiries.

💼 Are You Hiring?

We are not hiring at this time.

📦 Do You Offer Bulk Purchases or Wholesale Deals?

Not at this time, but we appreciate your interest!

Still Have Questions?

We’re happy to help! Contact us at:

📧 Email: Jonathan@PokeTherapy.com
🌍 Website: PokeTherapy.com

We aim to respond as quickly as possible during business hours.